You must first sign into the app using your current username and password. Once you are signed in please select the main navigation button in the top left of the app screen and select the ‘User Profile’ option. Click the ‘Change Password’ tab if...
Before contacting support first check that your internet connection is working and/or you have the suggested minimum bandwidth available. Please remember that the size of the file you are downloading will influence how long it takes to become available.
There are a couple of reasons why this might be the case; The data or the report may not be set up in the system; or You may not be authorised to see the data or generate a particular report For either of...
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.