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It is taking a long time to view or download information.

Before contacting support first check that your internet connection is working and/or you have the suggested minimum bandwidth available. Please remember that the size of the file you are downloading will influence how long it takes to become available.
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I cannot login. What should I do?

Please double check you are entering the correct username and password. If you have forgotten your username and password you can use the ‘Forgotten Username/Password?’ links to recover them. If you are using the correct username and password the service may be temporarily unavailable...
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