Please follow the simple instructions after clicking the ‘Forgotten Password?’ link on the sign in page.

Before contacting support first check that your internet connection is working and/or you have the suggested minimum bandwidth available. Please remember that the size of the file you are downloading will influence how long it takes to become available.

There are a couple of reasons why this might be the case; The data or the report may not be set up in the system; or You may not be authorised to see the data or generate a particular report   For either of...

Please double check you are entering the correct username and password. If you have forgotten your username and password you can use the ‘Forgotten Username/Password?’ links to recover them. If you are using the correct username and password the service may be temporarily unavailable...

Please refresh your browser. You should see a progress bar that shows the app being loaded. If after refreshing your browser you are unable to see the progress bar or sign in screen please clear your browser’s cache. You browser’s Help option will show...